TERMS OF USE
Applicable to the website, digital content, social media channels, and online contact/transaction activities of INDUSVINA COMPANY LIMITED.
Effective date: 01/07/2026.
1. Purpose of Issuance
INDUSVINA issues these Terms of Use to build a communication and transaction environment that is transparent – professional – safe – compliant with the law.
- Clearly define the rights and responsibilities of the parties.
- Protect customers, partners, suppliers, and the company.
- Limit misunderstandings in cross-border transactions.
- Protect data, intellectual property, and commercial reputation.
- Contribute to a healthy, fair, and sustainable business environment.
2. Legal Basis
These Terms are established based on Vietnamese law and appropriate international trade principles, including but not limited to:
- Civil Code No. 91/2015/QH13, effective from 01/01/2017.
- Law on Electronic Transactions No. 20/2023/QH15, effective from 01/07/2024.
- Law on Protection of Consumers’ Rights No. 19/2023/QH15, effective from 01/07/2024.
- Law on Cybersecurity No. 24/2018/QH14, effective from 01/01/2019.
- Decree No. 13/2023/ND-CP on Personal Data Protection, effective from 01/07/2023.
- The Law on Intellectual Property and its amended, supplemented, and guiding documents.
- Relevant regulations on trade, import-export, customs, taxes, logistics, and technical standards.
3. Core Legal Principles
Good Faith and Honesty
Parties in civil and commercial transactions must respect voluntariness, equality, good faith, honesty, and must not infringe upon the lawful rights and interests of others.
Validity of Electronic Data
Information in electronic form may have legal validity if it meets the conditions for access, use, and reference under applicable law.
User Protection
Information provided to customers, partners, and consumers must be truthful, clear, and must not cause misunderstanding or conceal important information.
Personal Data Protection
Personal data must be processed for proper purposes, transparently, on an appropriate basis, and protected against unauthorized access or use.
4. Scope of Application
These Terms apply to all online activities and commercial communications of INDUSVINA, including:
- INDUSVINA’s official website.
- Contact forms, quotation requests, and consultation registration.
- Email, messages, documents, and electronic data exchanges.
- INDUSVINA’s official social media channels.
- Consulting, offers, export, supply, construction, maintenance, and technical services.
5. Use of Website and Digital Platforms
Users undertake to:
- Provide truthful, lawful, and accurate information.
- Not use INDUSVINA’s website or digital channels for fraudulent, impersonating, or unlawful purposes.
- Not distribute malware, spam, misleading content, or false information.
- Not impersonate INDUSVINA, INDUSVINA personnel, or INDUSVINA’s partners.
- Not illegally exploit data, images, content, technical documents, or commercial information.
6. Transactions via Social Media and Third-Party Digital Platforms
INDUSVINA may use domestic and international digital platforms and social networks for communication, connection, initial consultation, and information exchange with customers and partners.
These platforms may include but are not limited to: Facebook, LinkedIn, TikTok, YouTube, Zalo, WhatsApp, WeChat, Messenger, Instagram, Google Business Profile, email, search engines, advertising platforms, e-commerce platforms, online meeting platforms, and other messaging applications.
The above platforms are managed by third parties and have their own terms of use, data policies, community standards, display algorithms, advertising policies, and operating rules.
INDUSVINA shall not be responsible for technical errors, service interruptions, policy changes, account restrictions, content moderation, algorithm changes, data loss, or incidents arising from platforms managed by third parties.
7. Export Transactions and International Trade
Information on the website, social media, or introduction materials is for reference, promotion, and initial connection purposes only.
For export transactions, goods supply, construction, technical services, or international cooperation, specific rights and obligations shall arise only when there is a valid contract, purchase order, commercial confirmation, or written agreement.
- Vietnamese law.
- The law of the customer’s or partner’s country where relevant.
- Customs, import-export, tax, inspection, and technical standard regulations.
- Incoterms, UCP, CISG, or international trade practices if agreed by the parties.
8. Quotations, Technical Information, and Reference Materials
Quotations, technical specifications, images, drawings, catalogues, estimated schedules, or consultation content are valid only at the time of provision and within the stated scope.
INDUSVINA may adjust information when there are changes in raw material prices, exchange rates, logistics costs, taxes and fees, import-export policies, market conditions, or work scope.
9. Intellectual Property
All content under the INDUSVINA system, including text, images, videos, logos, designs, brand identity, technical documents, data, and source code, is protected under intellectual property laws.
Users may not copy, modify, distribute, commercially exploit, or use INDUSVINA’s content without written approval.
10. Personal Data and Information Protection
INDUSVINA respects the privacy and personal data of customers, partners, and users.
Collected information may include name, company, position, email, phone number, country/region, request content, transaction information, or documents voluntarily provided by users.
INDUSVINA uses such information to respond to requests, provide consultation, prepare quotations, perform contracts, provide customer care, and comply with legal obligations.
11. Cross-Border Data
Due to the nature of international transactions, certain data may be transmitted, stored, or processed through platforms, servers, email services, management software, or technical partners located outside Vietnam.
By providing information to INDUSVINA, users understand that data processing may involve cross-border elements.
12. Limitation of Liability
INDUSVINA makes efforts to ensure that information is accurate, updated, and useful.
However, INDUSVINA shall not be liable for damages arising from:
- Users making decisions solely based on reference information.
- Internet connection errors, server errors, or third-party platform errors.
- Cyberattacks, impersonation, fraud, or unauthorized access not intentionally caused by INDUSVINA.
- Policy changes by social networks, search engines, advertising platforms, or digital service providers.
- Force majeure events.
13. Matters Beyond INDUSVINA’s Control
- Fake social media accounts.
- Counterfeit websites.
- Fraudulent emails or messages.
- Third parties illegally using INDUSVINA’s name, image, logo, or information.
- Transactions conducted outside INDUSVINA’s official confirmation channels.
Customers and partners are responsible for carefully verifying information before making payments, signing agreements, shipping goods, or providing important documents.
14. Export Compliance, Sanctions, and Anti-Fraud
Users, customers, and partners undertake not to use INDUSVINA’s products, services, information, or documents for purposes of:
- Violating export laws.
- Tax evasion, money laundering, or unlawful financing.
- Commercial fraud.
- Infringing intellectual property rights.
- Violating sanctions, trade restrictions, or special goods control regulations.
- Causing harm to people, the environment, security, or social order.
INDUSVINA has the right to refuse transactions where there are legal, ethical, financial, or international compliance risks.
15. Third-Party Links
INDUSVINA’s website or communication channels may contain links to third-party websites, platforms, or documents.
These links are provided for reference only. INDUSVINA does not control and is not responsible for third-party content, privacy policies, terms of use, or transactions.
16. Language, Governing Law, and Dispute Resolution
These Terms may be presented in Vietnamese, English, Chinese, or other languages.
In case of any difference in interpretation between language versions, the Vietnamese version shall prevail, unless otherwise provided in a separate contract or written agreement between the parties.
These Terms are governed by Vietnamese law. Any dispute shall first be resolved through negotiation, good faith, and cooperation. If negotiation fails, the dispute shall be submitted to the competent authority in Vietnam, unless a separate contract provides otherwise.
17. Severability and Updates
If any provision is declared invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
INDUSVINA may update these Terms of Use to reflect changes in law, business operations, governance requirements, or international standards.
The updated version shall take effect from the time it is published on the website. Continued use of INDUSVINA’s website or digital channels after updates means that users agree to the revised terms.
18. INDUSVINA’s Commitment
INDUSVINA believes that sustainable business is built not only on profit, but also on trust, responsibility, and compliance.
We are committed to building a transparent transaction environment that respects the law, customers, partners, and the global business community.
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FAQ – Frequently Asked Questions
Who do these Terms of Use apply to?
These Terms apply to website visitors, customers, partners, suppliers, contractors, agents, collaborators, and organizations/individuals using INDUSVINA’s content or online transaction channels.
Are communications via Facebook, LinkedIn, TikTok, YouTube, or Zalo considered official transactions?
These platforms are mainly used for communication and initial connection. Official transactions must be confirmed by contract, corporate email, or written approval from an authorized representative of INDUSVINA.
Is information on the website a binding commercial commitment?
No. Information on the website is for reference, introduction, and connection purposes. Specific commercial commitments arise only when there is a valid contract, quotation, purchase order, or confirmation.
Does INDUSVINA sell personal data to third parties?
No. INDUSVINA does not sell personal data to third parties. Data sharing, if any, is only for transactions, transportation, payment, legal compliance, or upon request by competent authorities.
Which law applies in case of dispute?
These Terms are governed by Vietnamese law, unless otherwise agreed in a separate written contract between the parties.
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